1. Introduction
These Terms and Conditions explain the rules for using the Your Solution website and cleaning services. By visiting our website or booking our services, you agree to follow these terms.
2. Services Offered
Your Solution provides residential and commercial cleaning services. All services are subject to availability, service location, and scheduling.
3. Booking and Appointments
You can book services through our website, phone, or email.
You must provide accurate information when booking.
If you need to change or cancel an appointment, please notify us as early as possible.
4. Payments
Payment is required at the time of booking or upon completion of service, depending on the option available.
All payments must be made through approved and secure payment methods.
We reserve the right to refuse service if payment is not completed.
5. Cancellations and Rescheduling
If you cancel within the allowed time, no fee may apply.
Late cancellations or failure to provide access to the property may result in a cancellation fee.
Your Solution may reschedule or cancel a booking due to emergencies or staff availability.
6. Customer Responsibilities
You must provide safe access to the property.
Please store valuables and fragile items safely.
Inform us about any sensitive areas or special cleaning instructions before service.
7. Service Limitations
We do not handle hazardous materials, mold removal, pest control, or tasks that risk staff safety.
Results may vary based on property condition and cleaning requirements.
8. Damage and Liability
We take care while providing services, but minor accidents may still occur.
We are not responsible for pre-existing damage or items in poor condition.
Any issues must be reported within 24 hours of service completion.
9. Use of Website
You agree not to misuse the website, attempt unauthorized access, or disrupt website functionality.
All content on the website (text, images, design) is owned by Your Solution and cannot be copied without permission.
10. Privacy
Your personal information is handled according to our Privacy Policy. By using our services, you agree to the terms in that policy.
11. Changes to Terms
We may update these Terms and Conditions at any time. Updated versions will be posted on this page with a new effective date.
12. Contact Us
If you have questions about these terms, please contact us:
Email:contact@yoursolutionms.com